Tues – Sat, 10 am – 6:00 pm EST, Sunday 12 pm – 4 pm EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are included in the price for shipments to the Continental United States. For other areas, please contact us for a quote.

Which payment methods are accepted in the Online Shop?

We accept American Express, MasterCard, PayPal, and Visa

How long will delivery take?

It depends on the desitnation.  We ship from our Warehouse in Tallahassee, FL via FedEx ground in most cases.  Contact us for an estimate.

How secure is shopping in the Online Shop? Is my data protected?

We use a Secure Website with encryption and our online payment gateway is also secure.

What exactly happens after ordering?

If you are shipping to a local bike shop for assembly, we may contact you for additional details.  Once we have arranged delivery to your bike shop, then we expect to ship out your order within 3 business days (excluding holidays).  Your local bike shop will need a few days to assemble the bike and should contact you when the bike is ready for pickup.l

Do I receive an invoice for my order?

We automatically send you an email of your order upon successful payment.

Send us an email

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